How to Set Up Webhook in Helpwise?

Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

One of the ways to integrate Helpwise with other apps and services is via Webhooks.

And in this article, we’ll understand how to set up webhooks in Helpwise to receive notifications on a webhook URL.

Setting Up Webhook in Helpwise

1. Log in to your Helpwise account.

2. Navigate to the top menu Automations > Integrations.

3. Scroll down to find the Webhook option and click on Connect button.

4. Copy the webhook URL & paste it under the Callback URL field.

5. Select Mailbox from the Inbox field.

6. Select the required Webhook Type from the dropdown.

7. Click on Create.

That’s it! You have successfully added a webhook to your Helpwise account.

Connect Helpwise with Other Apps

If you want to connect Helpwise with other apps that you use to automate processes, you must check out SureTriggers!

SureTriggers provides several Helpwise integrations to help you automate processes like:

• After a conversation is closed in Helpwise, trigger a follow-up email or survey to gather feedback from the customer about their support experience.
• When a new conversation is created in Helpwise, you can send instant notifications to the appropriate support team members through email, messaging apps, or project management tools.

These are just some random examples of automation. SureTriggers can do a lot more!

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