How to Set up Webhook in HelpSpace?

HelpSpace is a well-rounded customer service tool including a team inbox, an intuitive interface, self-service sites, and multiple inbound channels to get a competitive edge in your market.

One of the ways to integrate HelpSpace with other apps and services is via Webhooks.

And in this article, we’ll understand how to set up webhooks in HelpSpace to receive notifications on a webhook URL.

Setting Up Webhook in HelpSpace

1. Log in to your Helpspace Account.

2. Go to Settings > Integrations.

3. Click on Manage Webhooks

4. Copy the Webhook URL and Paste it under the Webhook URL field.

5. Toggle the switch to the “enabled” position, to enable the webhook.

6. Choose the required trigger events for which you want to trigger the webhook.

7. Click on Save.

That’s it! You have successfully added a webhook to your HelpSpace account.

Connect HelpSpace with Other Apps

If you want to connect HelpSpace with other apps that you use to automate processes, you must check out SureTriggers!

SureTriggers provides several HelpSpace integrations to help you automate processes like:

• When a new support ticket is created in HelpSpace, you can send instant notifications to the appropriate support team members through email, messaging apps, or project management tools.
• After a support ticket is marked as resolved in HelpSpace, you can trigger a follow-up email to the customer, seeking feedback on their support experience or providing additional information.

These are just some random examples of automation. SureTriggers can do a lot more!
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